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What is the status of my order?
Check the order confirmation email we sent you when you placed your order; it contains a unique link which will show you the status of your order.
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How do I track my order?
Please check your email, when your order ships, we send you an email with a tracking number.

Why was I billed twice for my order?
You have not been charged twice. Our system prevents us from charging any order twice. At the time when you place your order on our site, an approval code is generated which puts a "hold" on the amount that appears on your order. Your card doesn't actually get "charged" until we ship your order. However with some banks, if we charge the card on a day other than the same day the approval code was generated, a second approval code is generated and it appears as you have been charged twice. The first approval code will expire in approximately 2-10 business days (depending on your issuing bank).


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