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Shipping and Handling | Payments / Billing |  Refunds / Returns / Warranty | Terms of Service |  Manufacturer Contact Info |






Shipping and Handling



* All items are usually shipped by the next business day unless otherwise noted. Most orders ship the same business day if ordered before 3PM EST (may not apply for orders with billing issues, international addresses, and/or stock issues)
* We are closed during weekends and holidays.
* Weekends and holidays are not counted as "shipping days" (ex: Orders shipped with 2 day service on a Thursday will arrive on Monday.)
* USPS Flat-Rate shipping applies to orders shipping within the contiguous 48 U.S. States of America.

Orders shipping to non-contiguous 48 US States, International, APO, and P.O.Box
Please note that ground service is only available for orders within the contiguous 48 states of the United States.

P.O. Box: Please select USPS Fixed-Rate option -- UPS and FedEx cannot deliver to P.O. Boxes.

Hawaii: UPS Air and USPS Priority Mail is the only available options to Hawaii

All other U.S. orders that can not be delivered by commercial carrier will be shipped via USPS Priority Mail.

For orders outside the U.S. (International): (IMPORTANT: custom fees, duties, VAT, import taxes may be required upon entry to your country. Please see item 3 below for more details)

  1. Select one of the international shipping options: (note: FedEx international shipping options are no longer available)
    • USPS Priority Mail International (6-10 business days)
    • USPS Express Mail International (5 business days)
    • USPS Global Express Guaranteed (1-3 business days)
  2. Because USPS rules and regulations change often, the shipping option you choose may not be available at the time we ship your order. In such a case we will ship via the next available option at the same or lesser cost, and notify you of the change. If you have a preference of a secondary shipping option to use if your primary option is not available, please enter that into the comments section on the next page.
  3. We are not responsible for any duties, customs taxes, VAT, import taxes, or tariffs which may be required upon package entry into your country.
    • It is the customer's responsibility to know their respective country's laws regarding importation of products ordered on this site.
    • We will not, under any circumstances, pay for such fees as these fees are charged by the destination country's government.
    • Refusal to pay these fees by the recipient will be considered as a return and is subject to our return policies, including any shipping and/or restocking fees which may apply.
    • Before purchasing, the customer is urged to contact their customs authority in their respective country to know if any fees are required upon entry.
    • We are obligated by U.S. law to provide correct customs information for all shipments outside the U.S.; all requests to mark these shipments as a gift, a lower value, or as repair items will be ignored.
    • Some countries (such as Brazil, Costa Rica, Greece, Portugal, and Turkey) have very strict customs policies which require the shipper to pay for these fees; in such cases we reserve the right to request the customer's permission to bill them if any charges are required, or cancel the order at our discretion.
  4. While we do try our best to provide accurate international shipping rate information, some exceptions may exists depending on the service you choose, your location, or changes in the shipping company's policies (shipping rates, fuel surcharges, remote area surcharges). In such cases we reserve the right to contact the customer and request additional funding to cover such changes in the shipping fee. The customer reserves the right to refuse any increase/decrease in said charges and thereby result in cancellation of the order.
Orders shipping to Alaska, APO or FPO addresses must choose the USPS Priority Mail shipping option.
 

Overnight Shipping Notice: Overnight Shipping may not be available to some areas. In such a case we will notify you by email and ship your product(s) via the next quickest means possible.

New! $5.99 Flat-Rate Shipping USPS Continental U.S.USPS Flat-Rate Shipping: Orders that fall outside the usual shipping parameters (orders that include a large number of items, or very heavy items) may be put on hold; in such cases we reserve the right to request an alternate method of shipping to be selected by the customer.



All products are subject to stock availability; we do not guarantee that your product will be in stock and available to ship at the time your order is processed. Issues with credit card verification and/or other order issues may delay your order. We are not responsible for any delays due to inclement weather. All orders are provided a tracking number, it is the customer's responsibility to make arrangements at the shipping address to ensure proper receipt of the order upon delivery.




Payments

  • Credit Card Payments:
    • Billing address must be exactly as it appears on your credit card statement to avoid delays.*
    • Orders with a shipping address that is different than the billing address (where the credit card statements are sent) require either:
      • a credit card authorization form** faxed to us (click here for instructions) or
      • an "alternate shipping address" filed with your issuing bank. (call the number listed on the back of your credit card and request to add an alternate shipping address to your account).
        Note: to avoid delays, please indicate in the notes section of your order that an alternate shipping address is on file so that we may verify it and process your order in a timely manner.
    • International orders:
      • Some banks in some countries do not support electronic address verification and may delay your order. In this cases we will send you an email with the status of your order and give you the option to send us a credit card authorization form in order to expedite this process.
  • PayPal Payments:
    • Your PayPal account must have a verified status.
    • Your PayPal account must have a PayPal confirmed shipping address. If your shipping address is not confirmed with PayPal we may request additional verification. **
    • Most countries other than the U.S., U.K., and Canada do not show confirmed PayPal addresses. Depending on the nature of your order, we may request additional verification **, or refuse the PayPal payment and request that you order using an alternate method of payment.
  • Check/Money Order Payments:
    • To pay by check or money order, select the Check/Money Order option under Credit Card. Please complete your order and send payment to:
      • GetPartsOnline, LLC
        118 Peninsula Drive
        Babylon, NY 11702
        You must complete the check-out process
           and your order number must appear
           on the the check or money order
        Please also consider:
        1. Payment must be received in a timely manner to ensure product availability
        2. Payment must clear before we ship the item(s)
        3. Money Orders clear much quicker than checks.
  • Bank Wire Option:
    • To pay by direct wire transfer, select this option and full instructions will be sent to your email. This payment method is suggested for orders over $1000 shipping to other than the billing address or internationally. In certain situations we may request that this option is used in cases where normal verification procedures are not possible.

Errors in billing information may result in the delay of your order!



  • All products are subject to stock availability; we do not guarantee that your product will be in stock and available to ship at the time your order is processed.
  • We reserve the right to cancel your order upon our discretion (any payments will be credited back via the original payment method and a notice will be sent to the email address provided upon cancellation)
  • All credit card orders acquire an approval code which puts a "hold" on the credit card for the total in the order. This "hold" is not a charge until we charge the card and ship out the order. If your credit card order is cancelled for any reason, this "hold" may appear as a charge on your statement; however it is not an actual charge and will expire (expiration time depends on your particular bank).

** For our and other customers' protection, issues with payment verification and/or other order issues may delay your order; we may request additional payment verification upon our discretion. This may be in the form of a signed authorization form




Refund & Return Policy

  • All returns must have prior authorization and receive an RMA number:
    To obtain an RMA [Return Merchandise Authorization] number, please complete our Online RMA Form by clicking here. Please do not send us any product without this number as we receive many packages on a daily basis, in order for your package to be routed properly to the returns department, the RMA number must be clearly visible on the box. Please note that we verify that the serial numbers match on all products. All products returned must be in the same condition as they were when you received them.

  • Defective/Damaged Items:
    All of our items include a 30 day warranty. If you suspect that you received a defective, damaged, or the incorrect product was shipped to you, please contact us as soon as possible so that we may try to help you determine what is wrong. Often we can solve issues before it becomes a return. When you do contact us, please provide your order number, the part number of the product you are replacing, and the model number of the computer that you are trying to install the product into (if applicable). The more information that you can provide, the more likely we can isolate the issue and find the correct solution. In the unlikely event that you do receive a defective, damaged, or incorrect product from us, we will fix or replace the product at no charge. When shipping back to us, please include as much of the original packaging as possible, as it may be necessary to file a damage claim. If you receive a damaged product, all of the packaging, including the box and packaging material, will be required by the shipping company

  • Items ordered in error/Buyer's remorse:
    We try to provide as much information about our products as possible. Most products are identified by a part number. Customers are urged to match the part number on the part they are replacing with the part they are ordering. Items ordered in error, or if you change your mind for any reason, you may request for a return within 7 days of the receipt of the product. If you request a refund, or we do not have the product you need for an exchange, we will issue you a refund minus a 20% restocking fee and original shipping cost once we receive the product back. If you request an exchange and one is possible, we will ship the exchange product to you once we receive the original product back. Please note that in these cases we are not responsible for any shipping charges.

  • Void warranty:
    All of our products come with 30 day warranty. The warranty is void under the following conditions: physical abuse of the product, improper use or permanent alterations, failure to return the product in its entirety, failure to return the product in timely manner in accordance with our warranty and return policies.

If you have any problems or issues with our products or service, please contact us before issuing any disputes with any third-party. Most issues can be solved to the customer's satisfaction before becoming a dispute or chargeback. Once a dispute or chargeback is initiated, we are limited to the extent of help that we can provide. We are here to provide a positive experience for all customers. Should you have any issues, please contact us first and let us know about the issue.


Terms of Service

  • The Site Is Provided On An "as Is," "as Available" Basis.
  • Neither Getpartsonline.com, Computer Parts Plus, Inc., Nor Its Affiliates, Subsidiaries, Or Designees Nor Each Of Their Respective Officers, Directors, Employees, Agents, Third-party Content Providers, Designers, Contractors, Distributors, Merchants, Sponsors, Licensors Or The Like (collectively, "associates") Warrant That Use Of The Site Will Be Uninterrupted Or Error-free.
  • Neither Getpartsonline.com, Computer Parts Plus, Inc., Nor Its Associates Warrant The Accuracy, Integrity Or Completeness Of The Content Provided On The Site Or The Products Or Services Offered For Sale On The Site. Further, Getpartsonline.com Makes No Representation That Content Provided On The Site Is Applicable Or Appropriate For Use In Locations Outside Of The United States.
  • Getpartsonline.com Specifically Disclaims Warranties Of Any Kind, Either Expressed Or Implied, Including But Not Limited To Warranties Of Title Or Implied Warranties Of Merchantability, Fitness For A Particular Purpose, Or Non-infringement, Related To This Site And Any Materials, Data Or Information Contained On This Site.. No Oral Advice Or Written Information Given By Getpartsonline.com, Computer Parts Plus, Inc., Nor Its Associates, Shall Create A Warranty.
  • You Expressly Agree That Use Of The Site Is At Your Sole Risk under No Circumstances Shall Getpartsonline.com Or Its Associates Be Liable For Any Direct, Indirect, Incidental, Special Or Consequential Damages That Result From The Use Of Or Inability To Use The Site, Including But Not Limited To Reliance By A User On Any Information Obtained At The Site, Or That Result From Mistakes, Omissions, Interruptions, Deletion Of Files Or Email, Errors, Defects, Viruses, Including, Without Limitation, Computer "viruses", "worms", "bugs", Delays In Operation Or Transmission, Or Any Failure Of Performance, Whether Or Not Resulting From Acts Of God, Communications Failure, Theft, Destruction Or Unauthorized Access To Getpartsonline.com Records, Programs Or Services.
  •  The Foregoing Limitation Of Liability Shall Apply Whether In An Action Of Contract, Negligence Or Other Tortious Action, Even If An Authorized Representative Of Getpartsonline.com Has Been Advised Of Or Should Have Knowledge Of The Possibility Of Such Damages.
  • User Hereby Acknowledges That This Paragraph Shall Apply To All Content, Merchandise And Services Available Through The Site.
  • Because Some States Do Not Allow The Exclusion Or Limitation Of Liability For Consequential Or Incidental Damages, In Such States Liability Is Limited To The Fullest Extent Permitted By Law.
  • The Site is created, operated and controlled by Computer Parts Plus, Inc. in the State of New York, United States of America. As such, the laws of the State of New York will govern these Terms of Service without giving effect to any principles or conflicts of laws.
  • We reserve the right to make changes to the Site and these Terms of Service at any time by updating this posting. By using the Site, you agree to be bound by any such revisions and should therefore periodically visit this page to determine the then current Terms of Service to which you are bound.





Manufacturer Contact Information

HP / Compaq
Main Web Page: http://www.hp.com/
Support web page: http://www.hp.com/#Support
General Sales Support: (800) BUY-MYHP (800-289-6947) / 800-752-0900
Home & Home Office Product Support: (800) HP-invent (800-474-6836)

Toshiba
Main Web Page: http://www.toshibadirect.com
Main Support Page: http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/home.jsp
Computer Support: (800) 457-7777
Dynadock Docking Station Support: (888) 592-0944
Accessories Support: (888) 592-0944

Dell
Main Web Page: http://www.dell.com/
Premium Service Phone Support: (866) 795-5597

IBM / Lenovo
Main Web Page: http://www.lenovo.com/us/en/
Sales: (866) 968-4465

Sony
Support web page: http://www.sonystyle.com/



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