Errors in billing information may result in the delay of your order!

• All products are subject to stock availability; we do not guarantee that your product will be in stock and available to ship at the time your order is processed.
• We reserve the right to cancel your order upon our discretion (any payments will be credited back via the original payment method and a notice will be sent to the email address provided upon cancellation)
• All credit card orders acquire an approval code which puts a "hold" on the credit card for the total in the order. This "hold" is not a charge until we charge the card and ship out the order. If your credit card order is cancelled for any reason, this "hold" may appear as a charge on your statement; however it is not an actual charge and will expire (expiration time depends on your particular bank).

** For our and other customers' protection, issues with payment verification and/or other order issues may delay your order; we may request additional payment verification upon our discretion. This may be in the form of a signed authorization form

Refund & Return Policy

• All returns must have prior authorization and receive an RMA number:
  To obtain an RMA [Return Merchandise Authorization] number, please complete our Online RMA Form by clicking here. Please do not send us any product without this number as we receive many packages on a daily basis, in order for your package to be routed properly to the returns department, the RMA number must be clearly visible on the box. Please note that we verify that the serial numbers match on all products. All products returned must be in the same condition as they were when you received them.

• Defective/Damaged Items:
  All of our items include a 30 day warranty. If you suspect that you received a defective, damaged, or the incorrect product was shipped to you, please contact us as soon as possible so that we may try to help you determine what is wrong. Often we can solve issues before it becomes a return. When you do contact us, please provide your order number, the part number of the product you are replacing, and the model number of the computer that you are trying to install the product into (if applicable). The more information that you can provide, the more likely we can isolate the issue and find the correct solution. In the unlikely event that you do receive a defective, damaged, or incorrect product from us, we will fix or replace the product at no charge. When shipping back to us, please include as much of the original packaging as possible, as it may be necessary to file a damage claim. If you receive a damaged product, all of the packaging, including the box and packaging material, will be required by the shipping company

• Items ordered in error/Buyer's remorse:
  We try to provide as much information about our products as possible. Most products are identified by a part number. Customers are urged to match the part number on the part they are replacing with the part they are ordering. Items ordered in error, or if you change your mind for any reason, you may request for a return within 7 days of the receipt of the product. If you request a refund, or we do not have the product you need for an exchange, we will issue you a refund minus a 20% restocking fee and original shipping cost once we receive the product back. If you request an exchange and one is possible, we will ship the exchange product to you once we receive the original product back. Please note that in these cases we are not responsible for any shipping charges.

• Void warranty:
  All of our products come with 30 day warranty. The warranty is void under the following conditions: physical abuse of the product, improper use or permanent alterations, failure to return the product in its entirety, failure to return the product in timely manner in accordance with our warranty and return policies.

If you have any problems or issues with our products or service, please contact us before issuing any disputes with any third-party. Most issues can be solved to the customer's satisfaction before becoming a dispute or chargeback. Once a dispute or chargeback is initiated, we are limited to the extent of help that we can provide. We are here to provide a positive experience for all customers. Should you have any issues, please contact us first and let us know about the issue.

Terms of Service

• The Site Is Provided On An "as Is," "as Available" Basis.
• Neither Getpartsonline.com, Computer Parts Plus, Inc., Nor Its Affiliates, Subsidiaries, Or Designees Nor Each Of Their Respective Officers, Directors, Employees, Agents, Third-party Content Providers, Designers, Contractors, Distributors, Merchants, Sponsors, Licensors Or The Like (collectively, "associates") Warrant That Use Of The Site Will Be Uninterrupted Or Error-free.
• Neither Getpartsonline.com, Computer Parts Plus, Inc., Nor Its Associates Warrant The Accuracy, Integrity Or Completeness Of The Content Provided On The Site Or The Products Or Services Offered For Sale On The Site. Further, Getpartsonline.com Makes No Representation That Content Provided On The Site Is Applicable Or Appropriate For Use In Locations Outside Of The United States.
• Getpartsonline.com Specifically Disclaims Warranties Of Any Kind, Either Expressed Or Implied, Including But Not Limited To Warranties Of Title Or Implied Warranties Of Merchantability, Fitness For A Particular Purpose, Or Non-infringement, Related To This Site And Any Materials, Data Or Information Contained On This Site.. No Oral Advice Or Written Information Given By Getpartsonline.com, Computer Parts Plus, Inc., Nor Its Associates, Shall Create A Warranty.
• You Expressly Agree That Use Of The Site Is At Your Sole Risk under No Circumstances Shall Getpartsonline.com Or Its Associates Be Liable For Any Direct, Indirect, Incidental, Special Or Consequential Damages That Result From The Use Of Or Inability To Use The Site, Including But Not Limited To Reliance By A User On Any Information Obtained At The Site, Or That Result From Mistakes, Omissions, Interruptions, Deletion Of Files Or Email, Errors, Defects, Viruses, Including, Without Limitation, Computer "viruses", "worms", "bugs", Delays In Operation Or Transmission, Or Any Failure Of Performance, Whether Or Not Resulting From Acts Of God, Communications Failure, Theft, Destruction Or Unauthorized Access To Getpartsonline.com Records, Programs Or Services.
•  The Foregoing Limitation Of Liability Shall Apply Whether In An Action Of Contract, Negligence Or Other Tortious Action, Even If An Authorized Representative Of Getpartsonline.com Has Been Advised Of Or Should Have Knowledge Of The Possibility Of Such Damages.
• User Hereby Acknowledges That This Paragraph Shall Apply To All Content, Merchandise And Services Available Through The Site.
• Because Some States Do Not Allow The Exclusion Or Limitation Of Liability For Consequential Or Incidental Damages, In Such States Liability Is Limited To The Fullest Extent Permitted By Law.
• The Site is created, operated and controlled by Computer Parts Plus, Inc. in the State of New York, United States of America. As such, the laws of the State of New York will govern these Terms of Service without giving effect to any principles or conflicts of laws.
• We reserve the right to make changes to the Site and these Terms of Service at any time by updating this posting. By using the Site, you agree to be bound by any such revisions and should therefore periodically visit this page to determine the then current Terms of Service to which you are bound.

Manufacturer Contact Information